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Terms and Conditions

 
Drivers License

At time of pick-up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name.

 
Public Liability and Property Damage

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

 
Additional Driver Policy

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

 
Age Requirements

Rather than requiring customers to be 25 to rent, Xplore at this location now rents to customers between the ages of 21-24 with a valid credit card and driver's license.  At time of rental, we will automatically apply an additional $27-per-day underage surcharge for these drivers.  Additionally, the following restrictions also will apply for renters between the ages of 21-24: Renters of luxury cars, mini-vans, 12-passenger vans, specialty cars, full-size SUVs and premium SUVs will not be permitted.

Government Minimum Age Policy - Military (FEMA, US Postal Dept., Navy and Army) and Civilian Personnel

  • Minimum age - 18 years (no underage surcharge will apply) with government travel or purchase order
  • Minimum age - 21 years (no underage surcharge will apply) with no government travel or purchase order
 
DMV Checks

At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria:

  • The renter/authorized driver has a valid license that is not currently suspended, expired, revoked, canceled or surrendered.
  • The renter/authorized driver has not, within the last 36 months had 1 or more convictions for reckless driving.
  • The renter/authorized driver has not, within the last 36 months had 1 or more convictions for driving under the influence (DUI), driving while intoxicated (DWI), or driving while alcohol impaired (DWAI).
  • The renter/authorized driver has not, within the last 36 months failed to report or leave the scene of an accident.
  • The renter/authorized driver has never been in possession of a stolen vehicle or used a vehicle in a crime.
  • The renter/authorized driver has not, within the last 24 months had 3 or more convictions for moving violations (including seat belt violations).
  • The renter/authorized driver has not, within the last 36 months had 3 or more accidents
 
Fuel Policy

The car must be returned with a full tank of gas or there will be a charge for refueling. If you have refueled please keep your receipt for verification purposes.

No Show Fees

  • If a No Show fee applies to a reservation, it is indicated when the booking is made.
  • Standard rental terms and conditions apply.
  • If your plans change and you no longer require the rental, you must cancel the reservation 24 hours before the scheduled pick-up time or you will be charged the fee disclosed at the time of reservation.
  • The fee is charged 24-48 hours after the scheduled pick up . No other charges will be placed on the card.
  • A cancellation number will be provided at time of cancellation if cancellation occurs prior to scheduled pick up. Please retain for your records.
  • If an Xplore Wizard number is used at time of reservation the form of payment in the Wizard profile will be used for the credit card guarantee.
  • By making the reservation you consent and authorize the no show fee to be added to your credit card if you don't rent the car and fail to cancel the reservation prior to the scheduled pick-up.
  • Regardless of the form of payment used at the time of reservation for the no show fee, all location credit and debit card hold rules apply.
  • This fee will not be charged if your flight is cancelled and the airline and flight number are in the reservation prior to your scheduled pick-up.
 
Rental Options

If you have added any of the following rental options to your reservations, terms and conditions may apply.

 

GPS:

  • Available at participating locations.
  • Reliability of directions subject to timing of software implementation as well as that of which has been provided by the maker of the installed maps.
  • I (renter) acknowledge that the rental vehicle may be equipped with GPS (global positioning satellite system). I acknowledge that the satellite system may be limited by atmospheric or topographical conditions. I further acknowledge that the GPS unit may be rendered inoperative if it is tampered with or destroyed and or damaged in an accident or if the satellite systems are obstructed and inoperative.
  • Customer is responsible for all costs in the event of lost, stolen or damaged GPS unit and all of its components.
  • Renter agrees to release and hold Xplore harmless for any GPS unit failures. 

 

Gas Service Option

  • Fees for the Gas Service Option are not included in the Estimated Total.
  • Fees are assessed and applied at the time of rental.
  • Fees vary by location and are determined by current market value of gasoline in surrounding area of rental location and the fuel tank size of rental vehicle.
  • Customer will receive no credit or refund for unused fuel left in tank at time of return.

 

Roadside Assistance

  • Taxes not included in the Estimated Total will be applied at the time of rental.
  • Prohibited use of the vehicle will void this option.

Other Options

  • Rental options not selected/offered on the Xplore.com website can not be modified online.
  • Taxes not included in the Estimated Total will be applied at the time of rental.
  • Any modifications to these rental options must be made by contacting customer service or can be made at the rental counter.


Help
To get help call +593 99 870 9354


Complete Terms and Conditions & Privacy Policy:

Warranty 
Xplore Budget Group will not be liable for any delays in the receipt of any SMS messages connected with our sms Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator. 

Privacy 
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at www,xplorerental.com/privacy.html


Fee
Xplore does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Xplore assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.

 
Towing

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.

 
Credit Card Policies

Xplore accepts most major credit cards as credit identification at the time of rental.  The renters name must be on the credit card.  Accepted credit card list:  Xplore Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, GE Capital, JCB, MasterCard, PHH, Sears and Visa.
Some locations may not accept each of the referenced cards.

At the time of rental, we will request an authorization on your charge card for the estimated rental charges.  While this hold is in place, the funds will not be available for your use.  When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.

 
Debit Card Policies

This location does accept bank debit cards with the MasterCard or Visa logo at the time of rental if you are at least 25 years of age. At airport locations you will be required to show proof of a return airline flight that corresponds with your rental. You will be subject to a credit check to determine and ensure credit worthiness before releasing the car to you. The name of the renter must be on the debit card.

Currently, at all U.S. and Canada locations, debit cards are not acceptable as credit identification at the time of rental for all makes and models identified in the Xplore Specialty or Signature Series and for certain other premium vehicles. Xplore will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion, to request an extra value to be based on certain factors as we deem appropriate. If you have prepaid the rental with a debit card the hold is only $100.00. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. When the rental is over we will process the reversal but the bank may take time to post it back to the account.

If you fail to return the vehicle as agreed, Xplore will obtain additional authorizations from your account to cover the rental charges.

Xplore is not responsible for any returned checks or over-drafts based on this policy.

Positive identification in addition to your driver's license may be required.

Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.

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